Shopping cart

Shop
Wishlist
Account

Refund and Returns Policy

  1. Home /
  2. Page

Cancellation, Refund, and Return Policy

At EcoHerb, customer satisfaction is our top priority. We understand the importance of transparency and want you to feel confident about your purchase of Ayurvedic supplements and tablets. Please review our policy regarding order cancellations, refunds, and returns.

Cancellation Policy

  • Order Cancellations: You may cancel your order within 12 hours of placing it. Since our products are natural health supplements, once the order has been processed for shipping, cancellation may no longer be possible.
  • How to Cancel: To cancel an order, contact our customer service team at info@ecoherbstore.com or +91 8090054448 with your order number and cancellation request.

Refund Policy

  • Eligibility for Refunds: Refunds are applicable under the following conditions:
    • You receive a damaged or defective product.
    • The item delivered does not match your order (incorrect product).
    • The product is expired or nearing expiration (within 3 months of expiration).
  • Refund Process: To request a refund, contact us within 7 days of receiving the product. Provide your order number, a photo of the product, and details of the issue.
  • Refund Method: Refunds will be processed to the original payment method used during the purchase. Allow 5-10 business days for the refund to reflect in your account.

Return Policy

  • Conditions for Returns: For health and safety reasons, we accept returns only if:
    • The product is sealed, unopened, and in its original packaging.
    • The request is made within 7 days of delivery.
  • Non-Returnable Items: Opened or used products cannot be returned due to the nature of Ayurvedic supplements.
  • Return Shipping: If the return is due to our error (defective or incorrect item), we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.

How to Initiate a Return or Refund

  1. Contact Us: Email us at info@ecoherbstore.com or call +91 8090054448 with your order details.
  2. Provide Details: Share a brief description of the issue, along with any required photos.
  3. Return Confirmation: We will review your request and guide you through the return or refund process.

If you have any further questions, please don’t hesitate to reach out to our support team at info@ecoherbstore.com